The Hartland Gray Story

Hartland Gray Limited is an established organization of business professionals who have dedicated themselves to the field of Condominium Management. Our background is extensive, dating back to l973. We are committed to a corporate philosophy of providing a level of service that compliments our desire to be the "best" in the industry through unparalleled customer service and the utmost in financial integrity.

The President of Hartland Gray Limited, Alison C. Evans, R.C.M., has been involved in the management of residential condominium properties since 1988. Her desire to advance a management service designed to serve the interest of the unit owners and the owner elected representatives of the Board of Directors, is the motivating factor behind Hartland Gray Limited. In addition, Ms Evans is dedicated through the vehicle of this firm to ensuring incontrovertibly high ethics and competency in this industry.

Our staff is fully conversant with the Condominium Principle. Managers are professionally qualified and eager to serve the best interests of our clients through hard work, dedication, and most importantly, being ethical in all of their dealings on behalf of their clients. To additionally safeguard corporations, all employees are bonded to a maximum of $25,000.00. Hartland Gray Limited's controlled growth rate, (controlled due to our desire to be the best, not the biggest), has yielded a financially vigorous company.

Administrative functions are performed at our head office located at 505 Queensway East, Mississauga except where "on-site" management is provided. Whenever possible, a manager has autonomous control over all facets of his work. Rather than having to operate under a "departmentalised' system, whereby various functions such as payables, receivables and cash flow control are performed outside of their direct control, a manager has the authority to promptly respond to all of your questions and concerns.

We are on call 24 hours a day via a telephone and paging system so that owners and/or Directors can reach Property Managers at any time. We maintain emergency charts and lists, so that all Managers have profound knowledge of the inner workings of your complex.

Hartland Gray is exceptionally proud of our computerized financial services. Our system is unique in that it can be tailored to meet the specific needs of our individual corporations. We recognise the frustration of having to work with a generic system that is not adaptable to the requirements of the individual client. (Yet another example of our commitment to be the "best".) We submit comprehensive monthly operating reports and balance sheets. These statements detail the corporation's financial position on both a monthly and year to date basis. In addition, they compare the operating results with the budget in such a manner that the reader can easily identify the impact of the expenditures on the total operating budget. Our philosophy regarding the investment of surplus funds has always been security and safety first, with a close eye on interest rates. In these changing times, we try to invest funds for the highest return possible while taking into consideration the trend in both the long term and short term rates. The Manager, who has in depth knowledge of the financial requirements of the corporation, is in the best position to administer this, (another example of why we try not to "departmentalise"). Furthermore, we encourage our Boards to retain joint signing authority with the Manager on all their accounts (except rudimentary cheque issues as payrolls, regular contract payments or utilities). This is done for the protection and benefit of the owners and Directors who have been elected into a position of "trust".

At Hartland Gray Limited, we believe in the personal touch, and we maintain constant and open communication with our Directors and owners by:

l) Participation in all meetings by your Property Manager

2) When required, initiating special owners meetings of an informative nature

3) Advising and consulting with the Board on all relevant changes of legislation and/or documents

4) Recording all activities and reporting on same

5) Preparation of written management reports and financial statements and where possible, submitting same prior to the scheduled meetings.